// #marryatvillehs — 2006-07-05
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00:29:26 <Taliesin> hey
08:53:25 <aSH^> ey
09:01:45 Join: Ash2 ([email protected]) to #marryatvillehs
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10:48:57 <ashley_> sup
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11:05:19 <Carson> netspot?
11:09:25 Join: Taliesin ([email protected]) to #marryatvillehs
11:49:58 <ashley_> that's where i work fewl :p
11:50:48 <ashley_> i gotta rip my network cable out for a sec, so bbl
11:50:56 Quit: ashley_ ([email protected]) Exit: ircII EPIC4-2.4 -- Are we there yet?
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12:23:04 <JarZ> hyia
12:23:06 <JarZ> hiya
12:23:19 <JarZ> wow i've done that twice in this screen of tex
12:23:20 <JarZ> t
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13:26:03 <Carson> lol
13:26:04 <Carson> gg
13:35:49 <JarZ> :D
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14:48:40 <ashley_> hise
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15:21:01 <ashley_> sup carson?
15:21:03 <ashley_> you at work?
15:21:26 <Carson> yeah
15:27:24 <stefan> hey ash, you want mail for ash.id.au working?
15:27:55 <stefan> the domain is set up on our perth plesk box as migrated from the original US one, but no hosting is configured
15:33:08 <ashley_> yep stef, i would love that :>
15:33:22 <ashley_> i still have the issue of not knowing the password for it
15:33:24 <stefan> want to log in and do it yourself? just reset your details
15:33:26 <ashley_> (for the domain that is)
15:33:28 <stefan> yeah
15:33:57 <ashley_> there seems to be no solution for if you're unable to access the email set on the domain
15:34:09 <stefan> the nameservers were a bit screwy, I fixed them up again last night
15:34:48 <stefan> yeah, tried sitting there feeding it passwords for a while? or do you really have nfi?
15:37:28 <stefan> if you want to configure yourself, https://psaau1.hostcore.com.au:8443/
15:37:49 <stefan> or I can just set up a redirect/inbox if you want
15:37:56 <ashley_> i think the password is random
15:37:59 <ashley_> i just emailed enetica again
15:38:02 <ashley_> hopefully they respond this time
15:38:06 <stefan> yeah, if not, ring them
15:38:38 <damian> or go postal on their head office
15:38:46 <stefan> interstate :\
15:38:59 <damian> he has a car
15:39:02 <stefan> that's what I like about node, heh
15:39:03 <stefan> oh, and
15:39:09 <stefan> [14:53:17] (@stefan) <3 node corporate support
15:39:10 <stefan> [14:53:29] (@stefan) ticket from last night got escalated to corporate at 14:43
15:39:10 <stefan> [14:53:36] (@stefan) response at 14:51:
15:39:11 <stefan> [14:53:41] (@stefan) I've excluded this /24 from our caching engines in Adelaide.
15:46:39 <ashley_> hehe
15:46:59 <ashley_> yeah, gotta love quick responses
15:47:16 <stefan> yeah, the corporate guys are great
15:47:32 <stefan> don't know where the direct ticketing system is for them, but I've got the 1300 number somewhere
15:49:27 <stefan> just a bit annoying lvl 1 support couldn't do it
15:49:29 <ashley_> when i started there, i accidently sent out the corporate support stickers to lots of customers, instead of the standard helpdesk ones
15:49:35 <stefan> haha
15:49:37 <ashley_> i kinda just kept that quiet after i realised :p
15:49:46 <ashley_> they probably got a few calls from newbs
15:49:49 <stefan> I couldn't find the number for that anywhere
15:50:48 <stefan> just a pity the normal support guys couldn't exclude a range from the proxy, was interesting though
15:51:07 <Carson> thats exactly like here though
15:51:11 <stefan> "They can do it, but they generally require a pretty good reason" "We own the netblock" "ah, that should be ok then"
15:51:24 <Carson> we can do alot of stuff, but there are certain things we can't do
15:51:27 <Carson> as in, not authorized to
15:51:36 <stefan> yeah
15:51:45 <Carson> so you handball it up the chain, and someone else does it
15:51:46 <stefan> it's understandable, they don't want too much stuff excluded
15:51:55 <ashley_> stef, you have a netblock?
15:51:58 <Carson> and i don't do ANY network changes
15:52:04 <Carson> i escalate it to networks, and they handle it
15:52:15 <stefan> hostcore currently has 203.188.136.0/23
15:52:33 <stefan> not directly through apnic, rented from the dc
15:52:33 <ashley_> did you buy that directly from apnic?
15:52:35 <Carson> 23...
15:52:41 <ashley_> i see
15:52:49 <ashley_> yea cos you gotta pay thousands to join apnic i think
15:52:56 <stefan> were going to get it from apnic, but it's hardly worth it with the rates the providers are offering
15:53:08 <stefan> one is something like $400/yr for a /24
15:53:21 <ashley_> do internode route it for free?
15:53:38 <ashley_> btw dc = what?
15:53:40 <stefan> not routed by internode, the providers are all multihomed
15:53:46 <stefan> datacenter
15:53:58 <Carson> haha, we have more
15:53:58 <Carson> :D
15:54:11 <ashley_> where's it hosted?
15:54:14 <Carson> (/22)
15:54:48 <stefan> the /23 is perthix, colo facility in perth with 1gbit waix, and currently internode for domestic, mci international
15:55:03 <stefan> we managed to convince them to replace mci with agile soon
15:55:15 <stefan> backups with aapt and comindico I think
15:55:59 <stefan> their staff are a bit newb though, they keep killing their nameservers
15:56:17 <stefan> although, nfi how they did it the first time, hdd malfunction nearly set off the vesda
16:12:09 <ashley_> ok, i got a response from enetica this time
16:12:23 <ashley_> i have to fill out some form and fax it in on a company letterhead
16:12:24 <ashley_> fsss
16:12:40 <Carson> and that'd be the company letterhead with the abn you registered it under
16:12:48 <stefan> .id.au isn't abn
16:12:53 <Carson> (we've had to do it for certs before)
16:13:05 <stefan> you did specify it was that domain type didn't you ash?
16:13:07 <Carson> ... then having a company letterhead is of no use...
16:13:10 <stefan> yeah
16:13:19 <stefan> you need some form of ID validating the details you signed up with
16:13:22 <stefan> like drivers license
16:13:38 <stefan> if they're going to be consistent anyway
16:13:48 <ashley_> do we have a hostweb letterhead stef? :P
16:14:17 <stefan> we could reasonably easily, the html would work pretty well
16:15:12 <stefan> but I'd ring them and find out what they want for id.au, a letterhead probably won't achieve anything once they check the details
16:15:27 <stefan> they'd want some formal id verifying the details which you signed up with
16:15:45 <stefan> which a letterhead would for a commercial domain under an abn/acn
16:18:17 <ashley_> k i just replied to ask them about it
16:18:24 <ashley_> hey carson, do you use RT at hostworks?
16:24:50 Quit: scripters ([email protected]) Read error to scripters: EOF from client
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16:29:15 <Carson> RT ?
16:29:27 <stefan> support ticketing system
16:29:31 <Carson> i'm thinking 'realtime' but that doesn't make sense without a followup word
16:29:37 <stefan> request tracker
16:29:42 <stefan> Queeg google rt request tracker
16:29:46 <Carson> ahh, we wrote our own
16:29:49 <ashley_> it's a ticketing system
16:29:49 Quit: Queeg ([email protected]) Read error to Queeg: EOF from client
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16:30:04 <ashley_> i just noticed enetica use it, and we use it here, and internode use it too.. it seems pretty popular
16:30:14 <Carson> i haven't used any other ticketing systems, but i REALLY like ours
16:30:27 <Carson> its also nice being able to request a feature, and it'll be get really quickly
16:30:35 <Carson> (the dev guys sit around doing sfa most of the time)
16:30:35 <ashley_> i'm not a huge fan of RT, but i haven't seen it done any other way, and i don't use it much anyway
16:31:02 Nick: Queeg500 is now known as Queeg
16:31:47 <Carson> i'll show you it onetime we're at the same place with internet access
16:36:24 <ashley_> wicked :> they just replied saying "in this case a photocopy of your drivers license will suffice"
16:36:25 <ashley_> lol
16:36:27 <ashley_> fools!
16:36:39 <Carson> lol
17:47:01 <ashley_> catcha later
17:47:03 Quit: ashley_ ([email protected]) Exit: ircII EPIC4-2.4 -- Are we there yet?
18:34:18 <Ash2> eyas
18:34:47 <Simulacrum> hey
18:41:34 Quit: Taliesin ([email protected]) Ping timeout for Taliesin
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19:34:05 Join: aSH^ ([email protected]) to #marryatvillehs
19:34:30 <aSH^> how is everyone?
19:34:58 Quit: Ash2 ([email protected]) Ping timeout for Ash2
19:35:22 <aSH^> i..want..togetpaid! plz
19:41:57 <JarZ> i'm sick as fuck :(
19:41:58 <JarZ> yourself?
19:42:11 <aSH^> ah, a little on that side, but recovering
19:42:25 <aSH^> i find eating mass amounts of vegetables helps
19:42:47 <JarZ> lol i do that anyway
19:42:54 <JarZ> i can't stop coughing.. it's fucked :\
19:44:11 <aSH^> yar
19:44:41 <aSH^> are you working through it?
19:45:16 <JarZ> what do you mean?
19:45:30 <aSH^> like, showing up for work, or taking sick days?
19:46:08 <JarZ> oh
19:46:20 <JarZ> i'm only a casual so i don't have sick pay or anything
19:46:28 <JarZ> i went home 2 hours early today
19:46:55 <JarZ> i'll at least rock up to work tomorrow, but i dont know how long i'll stay
19:47:24 <aSH^> true dat
19:48:04 <JarZ> i'm not feeling that bad.. i just can't stop coughing. and it's a really bad, deep cough too
19:48:17 <JarZ> my coughing fits are so bad they give me a headache :(
19:48:20 <aSH^> been smoking?
19:48:25 <JarZ> nope
19:50:29 <aSH^> lol, dprk just launched another test missile
19:50:53 <JarZ> :|
20:31:09 Quit: aSH^ ([email protected]) Ping timeout for aSH^
20:39:10 Quit: Taliesin ([email protected]) Ping timeout for Taliesin
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21:00:06 Join: aSH^ ([email protected]) to #marryatvillehs
21:01:06 <aSH^> hi
21:11:11 Quit: aSH^ ([email protected]) Ping timeout for aSH^
21:16:50 <Taliesin> hey
21:47:06 Join: aSH^ ([email protected]) to #marryatvillehs
22:08:04 Quit: aSH^ ([email protected]) Ping timeout for aSH^
22:08:32 <Carson> i'm sick as aswell
22:08:38 <Carson> with coughing fits :(
22:09:28 <Carson> last day of the week for me tomorrow, woo
22:10:11 <JarZ> nice
22:10:18 <JarZ> gonna come out tomorrow night then?
22:10:52 <Carson> probably
22:11:13 <Carson> although i'm thinking lots of sleep and lots of drinking for the rest of the weekend
22:11:22 <Carson> depends how i feel tomorrow after work
22:11:27 <JarZ> lol fair enough
22:11:35 <JarZ> well
22:11:44 <JarZ> saturday night brett is having a pub crawl
22:12:02 <Carson> shotz is really the only place tomorrow night isn't it?
22:12:05 <JarZ> come out and drink then :D
22:12:15 <JarZ> shotz/cranker
22:12:23 <Taliesin> hows the car hunt going?
22:12:38 <JarZ> still haven't found anything
22:12:59 <JarZ> and i haven't seen dad since monday, so i dont know if he's found something through his mate, yet :\
22:21:10 <Carson> bugger
23:29:02 Join: aSH^ ([email protected]) to #marryatvillehs
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