The Austnet Services Department (ASD) maintain services (channel and nickname registration, amongst other matters) and therefore we have strict controls on how issues are handled. This page will give you a broad overview on how ASD deals with some situations.

Behaviour in #asd
As a general guideline, #asd is for services questions only - those concerning chanop, nickop, noteop, loveop and helpop matters. If your question is not services related, you may be directed to another channel which can better help you.
We also have rules in #asd that everyone is expected to abide by:
No colours / colourful scripts
No repeating or flooding
No mp3 scripts
No away scripts
No loitering/idling
No spam reports
Gline/server ban/kill enquiries email [email protected]
No abusive or rude behaviour.
Also, as this is a help channel, it is expected that behaviour will be "G"-rated - suitable for anyone to witness.

Password Retrieval
ASD helpers are often requested to help with password retrieval, when users forget their nickname password. ASD can only help if the email address set for the nickname is a valid one, and the owner can access that email address. ASD helpers do see the email address for the nickname, but are not allowed to tell anyone that email address, including those who say they are the owner of the nickname. ASD helpers do not see the password for the nickname. Helpers can't give the password out over IRC or send to another email address, so be sure your nickname email address is up to date.
/msg nickop set email your@real-email-address

Channel Transfer
ASD helpers can also help with transferring a channel's ownership from one nickname to another. To transfer a channel
both people must be online and identified; or (in the case of transferring to an alternate nickname) the owner must be identified as both nicknames;
the new owner must accept the transfer;
the new owner must not already own a channel;
there must be no other irregularities (stolen channel etc).

Channel Owners Nickname Drops
When a channel owner's nickname drops (through not being identified for 21 days) the nickname is automatically placed on the AustNet services banlist. This is to stop the channel being stolen by an opportunist re-registering the owner's nickname. ASD helpers will work out the "next-in-line" for the channel using such criteria as
highest level channel operators
operators that don't already own a channel
operators that were seen last in the channel.
When the next-in-line is worked out, they are contacted by an ASD helper, and the channel is transferred to them. The owner's nickname is then removed from the Austnet services banlist, and may be registered by anyone.

Spamming
Spamming is defined as unsolicited advertising of a channel, website or other IRC network. It usually falls to ASD to prevent spamming, and the definition of spam that we work from is a non-op advertising in a channel that doesn't want advertisements, OR a mass message / invitation to people who would not wish to join the channel.
What does this mean?
A #chatzone op sending a user from #chatzone into #sex would not be spamming.
A #chatzone non-op asking people in #chatzone to come to #melbteens would be spamming, because #chatzone do not allow that.
A person on #chan telling people to join #wicked is allowed because the #chan ops allow advertising (very rare).

Any person on any channel using the /invite or /msg commands to invite non-friends is spamming.

The possible results of spamming are:
Being banned from the channel you spammed in by an operator (not by ASD).
Having your access removed and being banned from the channel you spammed, preferably by the channel owner. (Channel owners are expected to co-operate with ASD personel at all times).
Having your channel suspended.
Being removed from the network by an IRC Operator (not an ASD helper).
Having an ASD administrator or IRC Operator contact your ISP if spamming continues.

Suspends
A channel may be suspended for the following reasons:
Spamming (as detailed above)
Re-additions of spammers as soon as ASD leave the channel
Advertising other IRC Networks in the topic (owners are given a chance to change the topic)
Services Abuse: mass adduser/deluser to attract people to the channel; ban/seek/funmsg flooding; publishing personal details in topics and other breaches of AustNet policy.
Framing of other channels by spamming or fake spam reports
Using the channel as a base to attack other channels, or to collect clones. (This is usually used in conjunction with de-registration of the channel.)

Services Ignores
Services ignores are used by ASD helpers to deny users the use of services for a time. Reasons for this can be
excess nicknames and/or channels;
channel takeovers or stealing nicknames/channels;
attempting to steal passwords;
continued spamming after warnings;
misuse of services (eg: using services to harrass other users).
Services ignores are not set for abusing ASD helpers, but continued abuse may get you removed from Austnet by an IRC Operator, or your ISP (Internet provider) contacted.

Many people ask us how they can become involved with the AustNet Services Dept.

New ASD helpers are generally chosen from those who have shown they are good helpers in other established help channels (such as #mirc, #help, #mirchelp, #newbies).

People who are considered for addition to ASD are extremely familiar with AustNet services in all its variety.

We do not consider people who have a history of spamming, or other antisocial activity on AustNet or other networks.

ASD helpers represent the network, so we look for people with a good attitude towards other helpers and general users.

Do not ever ask for ASD access. Asking shows your motivation is not that of helping users. Such people do not make good ASD helpers. Refusal often offends.

If you believe you fit the above criteria, and you would like to show your interest in ASD, you can fill out an expression of interest form HERE.